FAQ, Shipping & Care

Frequently asked

How long until my order ships?

Shop pieces are made to order and ship in 1–2 weeks, and wedding favor orders must be placed at least 2½ months before your date. Flower preservation takes much longer: about 8 to 10 months for flowers received before December 1, 2026, and about 6 to 8 months for flowers received from June 2027. See What to Expect for why.

Is there a minimum order?

Custom flower preservation starts at $350. Coasters, trays and keychains in our Shop have no minimum, and shipping is free on orders over $75.

Will my piece look exactly like the photos?

Close, but never identical — and that’s the point. We use real pressed flowers and hand-poured pigment, so every piece varies a little in bloom placement and color movement. Your piece is one of a kind.

Do you take returns?

Custom and personalized pieces (names, initials, custom colors, preservation work) are final sale — they’re made just for you. If anything arrives damaged, we’ll make it right; see the shipping policy below.

What if my order arrives damaged?

We’ll replace it. Email us a photo of the damage within 7 days of delivery and we’ll get a replacement into the next pour. For preservation pieces, see the Booking Policy.

Can I order a custom color or design?

Yes — that’s most of what we do. Use the inquiry form on the Weddings & Custom page and tell us the colors and flowers you have in mind.

Where else can I buy your work?

At local markets, and soon on Etsy. This site is always the full catalog.

Shipping & returns

Made to order — allow 1–2 weeks before your piece ships.
No returns on custom or personalized items. They're poured for you and wouldn't make sense on anyone else's table.
Damaged in transit? That's separate from returns: send us a photo within 7 days of delivery and we'll replace the piece.

Caring for resin

Heat: Coasters are heat-safe to about 120°F — a hot coffee mug is fine, a pan off the stove is not. Trays are for serving, not for hot cookware.
Cleaning: No dishwasher, ever. Wipe with a soft, damp cloth and a drop of mild soap, then dry. Avoid abrasive sponges and harsh cleaners.
Sunlight: Keep resin out of direct sun. Prolonged UV exposure can yellow resin and fade the pressed flowers inside.